Shipping and Returns

Shipping

We Guarantee to ship your orders the next working day.

We can ship to virtually any address in the world.Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

Our website is fully integrated with couriers to calculate domestic and international shipping cost in real time.When you place an order, we will provide shipping rate and delivery date for you based on the shipping option you choose. Shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full metric unit. Currently, we selected Australia Post and DHL for our domestic and International shipping. Most orders sent through the delivery networks have tracking capabilities, allowing you to view where your item is during the delivery process. 

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies and charges vary widely from country to country - we'd recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.

Refused Shipments

If you refuse a shipment from Sunlight Station, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Sunlight Station. This amount will be deducted from your merchandise refund.

 

Returns Policy
 
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL). 
If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in person to our store in Melbourne (only). Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by us. Please contact us to organise pre-paid postage. 

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by us.

CHANGE OF MIND 

 We want to ensure you love the items you purchase. If you have changed your mind on a purchase we will refund your original method of payment provided that: 

•    You return the item within 30 days (inclusive) from the original date of purchase. Return postage costs will be at your expense.
•    You produce your original  invoice (receipt) issued by us when you return the item 
•    The item is in original saleable condition: 
          - With all original tags and item(s) come along with the product
          - In an unworn, unopened and unused state
          - Any sewn labels are still attached 


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Shipping charges are not included in the refunded price.

Discounted Items - FINAL SALE items

FINAL SALE

Merchandise marked as final sale is sold "as is”. Final Sale items sold are non-returnable, neither exchangeable nor refundable. Please consider your purchase carefully.

 

 

last updated on: Saturday, March 5, 2016.
Should we update, amend or make any changes, those changes will be posted here.