FREQUENTLY ASKED QUESTIONS
How to make a purchase?
Shopping at Sunlight Station online store is easy and simple. Browse around with our user friendly platform. When you find the item you want, click on the item and select your options such as size and colour then "ADD TO CART" or "ADD TO SHOPPING BAG". A pop up box will appear on your screen giving you the details of your order and option to "PROCEED TO CHECKOUT". From there, you will direct to a SECURE CHECKOUT page, enter all your details required to finalise and place your order.
Do I have to create an account to place an order?
You do not need to create an account to place an order, just select "checkout as a guest". However, we make creating an account quick and easy! Having an account with us also means you can:
- Review and track all past orders
- Save your address to make future purchase even easier
- Manage your account details with ease and confidence, including address and email preferences
- Request a return directly from your account
- Earn S Reward points
My order is going overseas. Do I pay GST?
No. For International customers, the 10% GST will not be charged by Sunlight Station. However it is your sole responsibility to research your country's applicable import/duty taxes as you are liable to pay them on receipt of your packages.
Will I have to pay any duties and taxes on top of my order?
For customers who reside in Australia / delivery within Australia, a 10% GST will be added during checkout (billing). Therefore, when you checkout you will see the GST being charge on top of the price of your order(s) (i.e. PRICE + 10% GST).
We do not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local custom office for more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift' due to law prohibitions.
I've forgotten my password, what should I do?
Click on the 'Forgot your password?' link on the "SIGN IN" Page, we will send you an e-mail(the e-mail which you create the account) with the new password.
Where are your store and how can I contact you?
We have a store in Melbourne, Australia. Contact details and business hours can be found at CONTACT US.
How do I know the products you sell are authentic?
Rest assured, we are an authorised stockist for every brand that we showcase. We guarantee every item sold in our online store to be 100% authentic.
What size should I order?
To help you determine your size, each product will have SIZE detail at the product description refer to 'What Size Am I?' or . There is also a general Size Chart which you can view and show all International and Australian sizing conversions.
How do I know if an item is in stock?
If you are able to select the colour and size of the particular item and add to cart means the selected item is available. Please note until you finalise your purchase, your item(s) can be purchased by any other customers as we do not reserve stock which is held in your cart/shopping bag.
Items marked as Sold Out are not available for purchase on the website, but please do not hesitate to CONTACT US.
Can I use my store credit / gift certificates / coupon code onine?
Yes, you may use your store credit /gift certificates / coupon code to purchase products online. Store credit will automatically deduct from your total amount when you check out. Gift certificate or coupon code need to enter at checkout page. You may visit our gift certificates section or HERE to purchase gift certificate for your loved ones as a gift or future purchase.
Which payment methods does Sunlight Station accept?
We accept PayPal, VISA, Mastercard and American Express credit and debit cards.
What are the delivery charges?
We offer variety of shipping method using Australia Post and DHL for Domestic and International shipping. Our website is integrated with couriers to calculate domestic and international shipping cost in real time. You may check the estimate shipping charges when you at the checkout page. If you can't see the "ESTIMATE SHIPPING & TAX" button at the checkout page. Kindly click at the top right CART ICON. It will direct you to your shopping cart and you may find out from there (This function is not available for mobile view mode) More details about shipping, kindly visit our 'SHIPPING OR OWN PICK UP & RETURNS' or HERE.
How can I change currency?
You can select your preferred currency at the top right corner for desktop PC or tablet (Bottom of the page for Smartphone user)and all prices will be displayed to your desired currency. However, the function to display prices in currencies other than Australian Dollars (AUD) is for convenience and reference only. All payments will be charged in Australian dollar (AUD) and converted by your financial institution at that time. This may result in the actual charge showing up as slightly different than the total due shown in your preferred currency. FInd out more at our 'CURRENCY' section or HERE.
What packaging will my purchase be in?
Here at Sunlight Station, we know that receiving the parcel is half the fun! So we are confident you will be happy that your order will arrive with double wrapped for apparels and double box for footwear perfectly.
Can I add items to an existing order?
Once an order has been finalised and placed, it is not possible to add any items to this particular order. However, you may contact us and we will find the best way to save your shipping cost or avoid inconvenience cause.
Where is my order?
Once your order is dispatched from our distribution centre, we will email you with specific tracking number for your order, which you can track easily and securely. Please refer to 'SHIPPING OR OWN PICK UP & RETURNS' section or HERE for more information.
What should I do if something is wrong with my order?
If you received the wrong item or if something is missing from your order, we are sorry!! Please email us straight away at firstname.lastname@example.org and we will sort it out for you as a matter of urgency.
If you believe you have a faulty item, or you have found that what you order is not suitable, we have a 7 day return policy which you can read more at 'SHIPPING OR OWN PICK UP & RETURNS' or HERE.
How can I return an item?
We offer a risk-free 30 day returns policy, which is easily organised by logging into your account and selecting the order which contains the item that you want to return. Return postage costs will be at your expense.
When will my refund show up in my account?
Once we received your item, and your return has been approved, we will process your refund onto the payment method in which you used to purchase. Please allow 5 - 10 days for your refund to return to your account.
Updated : 19th May 2014